Shipping policy

Last updated:  08/05/2026

Thank you for shopping with ModWellLiving. Below you will find information about our shipping process, delivery times, and costs.

1. Shipping Locations

We currently ship to:

  • United Kingdom 🇬🇧

If you are unsure whether we ship to your location, please contact us at
support@modwellliving.co.uk

2. Processing Time

All orders are processed within:

  • 1–3 business days (Monday to Friday)

Please note:

  • Orders are not processed on weekends or public holidays
  • During busy periods, processing may take slightly longer

3. Delivery Times

As we work with UK-based suppliers, estimated delivery times are:

  • UK Standard Delivery: 3–7 business days
  • UK Express Delivery (if offered): 1–3 business days

Delivery times may vary depending on supplier and demand.

4. Shipping Costs

We offer FREE standard shipping on all orders within the United Kingdom.

There are no additional shipping charges at checkout unless otherwise stated on the product page.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your order using the link provided.

6. Delays

Occasionally, delays may occur due to:

  • High order volume
  • Courier delays
  • Supplier stock availability
  • Weather or public holidays

We are not responsible for delays caused by third-party carriers but will do our best to assist you.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Lost packages due to address errors

If you notice a mistake, contact us immediately at
support@modwellliving.co.uk

8. Lost or Missing Orders

If your order has not arrived within the estimated delivery time:

  • Contact us within 14 days of dispatch
  • We will investigate with the supplier and courier

Depending on the situation, we may offer the following:

  • Replacement
  • Refund
  • Additional tracking support

9. International Shipping (if applicable)

For EU/international orders:

  • Delivery times may be longer (5–10 business days or more)
  • Customs fees or import duties may apply (customer responsibility)

10. Contact Us

If you have any questions about shipping, please contact:

Email:  support@modwellliving.co.uk
Business Name: ModWellLiving